Pricing shown on our website reflects rental rates and does not include applicable taxes, delivery, labor, or additional service fees. Once you submit your rental request, our team will provide a proposal outlining all applicable charges.
A member of our team will typically provide a proposal within 24–48 hours of receiving your request.
Yes. Final counts and order changes are due by noon, three business days before your scheduled delivery or Customer Pickup date. Additions requested after this deadline are subject to availability and may incur a rush processing fee.
There is no rental minimum for Customer Pickup orders. Orders requiring delivery have a $200 rental minimum.
A 55% deposit by credit card is required to reserve your rental selections. The remaining balance will be charged to the card on file three business days prior to your delivery or Customer Pickup date.
We accept all major credit cards.
Yes. We offer delivery and pickup services throughout our service area. Delivery fees are based on location, timing, and service requirements.
Yes. Customer Pickup is available at our Franklin Park warehouse at 10601 Franklin Avenue, Dock Door #21, Franklin Park, IL. Customer Pickup hours are 10:00 AM–4:00 PM.
When submitting your rental request, you'll provide your preferred delivery and pickup windows. Our team will coordinate timing based on your event needs, venue access, and selected service level.
Yes. Narrowed delivery and pickup windows, including specific arrival times, are available for an additional fee.
Let us know about venue requirements as early as possible. We regularly coordinate around loading docks, elevators, restricted access, venue deadlines, room availability, and specific delivery or pickup windows. Additional labor or delivery fees may apply depending on the requirements.
Delivery and pickup outside of our standard service hours of 8:00 AM–5:00 PM can be accommodated. Additional fees apply.
Yes. Setup and breakdown services are available for tables, chairs, staging, dance floors, furniture, and other qualifying rental items. Additional labor fees apply.
Service options vary depending on your order and delivery needs. Our team can provide inside placement, setup, room flips, portering, and other onsite services for an additional fee.
White Glove Delivery provides an elevated level of service that includes inside placement, light assembly of larger items, protection of the delivery area, and removal of packaging materials.
Yes. For events requiring additional support, our team can assist with services such as room flips, rental organization and repacking, floorplan execution, and onsite coordination. Ask your representative about the services available for your event.
Absolutely. We're happy to coordinate directly with your planner, venue, caterer, or other event partners to help ensure a seamless delivery and event experience.
Our extensive rental collection includes tables, chairs, linens, tabletop, glassware, flatware, furniture, bars, staging, dance floors, catering equipment, and more.
Yes. Our Chicago and Milwaukee showrooms allow you to explore our collections in person. Appointments can be requested through our Contact page.
Inventory is not reserved until your deposit has been received. We recommend reserving your selections as early as possible, particularly for large events and peak event dates.
In the rare event that a reserved item becomes unavailable, our team will contact you as soon as possible and work with you to identify an appropriate alternative.
Yes. Our linens arrive pressed, on hangers, and protected in plastic so they're ready for your event.
Yes. With advance notice, custom sizing and specialty fabric options may be available. Contact our team to discuss your event needs.
No. We'll handle the cleaning. Simply return used items according to the instructions provided with your order.
Absolutely. Our team is happy to recommend products based on your event needs, inspiration, venue, and overall vision.
Yes. We have showroom locations in Chicago and Milwaukee where you can explore products and work with our team. Appointments can be requested through our Contact page.
The more we know, the better we can prepare. Please share any important access details, including stairs or elevators, loading dock requirements, long carries, parking restrictions, security procedures, venue deadlines, room availability, and required delivery or pickup times.
Please provide an onsite contact who can assist our team with access and answer questions at the time of delivery and pickup. Your representative can provide additional requirements specific to your order.
All cancellations must be submitted in writing via email. Deposits are fully refundable up to 30 days before the event, less a $25 cancellation fee.
Cancellations made closer to the event are subject to the following fees:
Final counts are due by noon, three business days before your delivery date. Orders placed
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